Our return and exchange window is 14 days. If you’re not totally satisfied with your order, please visit us in store at 228 Mavety Street, Toronto or 590 Mount Pleasant Rd, Toronto, or email hello@caribougifts.ca within 14 days of receipt and we will do our best to ensure customer satisfaction.
Items being returned or exchanged must be new, unused, and in their original packaging.
To complete your return or exchange, proof of purchase is required.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
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Products purchased on sale
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All gift baskets
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Food
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Bath & body products
Online Orders
Returns may be made in person or by mail to either of the following locations:
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228 Mavety Street, Toronto, ON, M6P 2M2
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590 Mount Pleasant Road, Toronto, ON, M4S 2M8
If you are mailing your return, please email hello@caribougifts.ca to notify us before sending your item.
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
If your original order qualified for free shipping, a handling fee will be deducted from your refund to cover our initial shipping costs.
Once your return is received and inspected, we will email you to confirm receipt and notify you of approval or rejection.
If approved, your refund will be processed to the original method of payment minus applicable shipping and handling fees.
Returned-to-Sender / Undeliverable Shipments
If an order is returned to us by the carrier due to reasons including but not limited to:
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An incorrect or incomplete address provided at checkout
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Refused delivery
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Failed delivery attempts
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Unclaimed shipments
The following will apply:
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Original shipping fees are non-refundable
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Any carrier return-to-sender fees may be deducted from your refund
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If the order originally qualified for free shipping, a handling fee will be deducted to cover outbound shipping costs
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If you request the order to be re-shipped, a new shipping charge will apply
If a returned shipment contains final sale items, those items are not eligible for refund or exchange, even if returned to us.
We are not responsible for delays, returns, or losses resulting from address errors or failure to accept delivery.
Gifts
Gifts require an order number or gift receipt to process an exchange or issue store credit.
Returned gift items must be unused and in original packaging.
The following gift items cannot be returned or exchanged:
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Products purchased on sale
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All gift baskets
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Food
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Bath & body products
After Christmas Returns
We offer an extended return and exchange window after Christmas.
Orders placed between November 15 and December 24 must be returned by January 15.
Please note:
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Seasonal merchandise cannot be returned after Christmas
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Final sale rules still apply
Contacting Us
If you have questions about this policy, please email us at
hello@caribougifts.ca
This document was last updated on January 6, 2026