Our return and exchange policy window is 14 days. If you’re not totally satisfied with your order, please visit us in store at 228 Mavety Street, Toronto or 590 Mount Pleasant Rd, Toronto or send an email to hello@caribougifts.ca within 14 days and we will do our best to ensure customer satisfaction.
Items being returned/exchanged must be new and in their original packaging. To complete your return/exchange we require proof of purchase.
The following items are consider final sale:
- Products purchased on sale
- All gift baskets
- Food
- Bath & body products
Online Orders:
Returns may be made in person or by mail to 228 Mavety Street, Toronto, Ontario, M6P2M2 or 590 Mount Pleasant Road, Toronto, Ontario ,M4S 2M8. If you are mailing your return, please contact us by email (hello@caribougifts.ca) to let us know you are returning your order. You will be responsible for paying for your own shipping costs for returning your item. Note that our original shipping costs are also not refundable. If you received free shipping on your order we will remove a handling fee from your refund amount to cover our initial shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (minus the shipping cost of the original order).
Gifts:
Gifts require an order number or a gift receipt in order to process an exchange or issue store credit. Gifts must be unused and in the original packaging to be returned.
The following gift items cannot be returned or exchanged:
- Products purchased on sale
- All gift baskets
- Food
- Bath & body products
After Christmas Returns:
We will offer an extended return and exchange window after Christmas. Returns and exchanges from November 15 - December 24th must be made by January 15th. Note: seasonal merchandise cannot be returned after Christmas.
Contacting Us:
If you would like to contact us to understand more about this Policy you may do so by sending an email to hello@caribougifts.ca
This document was last updated on May 16, 2025.